Contact Us

Have a question, feedback, or need assistance? We're here to help.

General Enquiries

Email: contact@midnightmerchant.com.au

Hours: 9:00 AM – 5:00 PM AEST, Monday to Sunday

Response Time: We aim to respond to all enquiries within 5 business days.

Community Support

For faster responses and community support, join our Discord server. Our team and community members are available to help with questions about the platform, buying, selling, and trading card games.

Order & Transaction Issues

For issues related to a specific order (shipping delays, item condition, refunds), please follow these steps:

Contact the seller directly through our messaging system in your Transaction Hub
Work with the seller to resolve the issue — most problems can be resolved directly
If unresolved, you can open a dispute through PayPal's Resolution Center
Need guidance? Contact us at contact@midnightmerchant.com.au and we can help point you in the right direction

Report a Problem

To report a listing, user, or platform issue, please email us with:

A description of the issue
Relevant listing or order details (if applicable)
Screenshots or evidence (if applicable)

We take all reports seriously and will investigate promptly.

Business Details

Business Name: OKONOMI ONE PTY LTD (Trading as Midnight Merchant)

ABN: 46 661 651 798

Location: 2/402 Gaffney St Pascoe Vale 3044, VIC

Phone: +61 468 531 807

Email: contact@midnightmerchant.com.au

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Midnight Merchant is an independent marketplace, not affiliated with or endorsed by The Pokémon Company, Nintendo, Bandai, Wizards of the Coast or other publishers.