Frequently Asked Questions

Midnight Merchant is a consumer-to-consumer (C2C) marketplace where independent sellers fulfill all shipping directly. Each seller has the flexibility to set their own shipping costs based on their chosen shipping preference model.

Shipping is currently available within Australia only. We do not offer international shipping at this time.

When an item is sold, the seller is responsible for handling, packaging, and dispatching the item within 2-5 business days. The buyer will be able to provide feedback to the seller based on their shipping and overall transaction experience.

Shipping costs are set by individual sellers and vary based on their chosen preference model. The exact shipping cost is always clearly displayed on each product listing and at checkout before you complete your purchase.

Sellers can select from three flexible shipping preference models when configuring their account:

For more details, visit our Shipping Policy page.

Total estimated delivery time is 5-12 business days from order placement:

• Handling time: 2-5 business days (time for seller to process, package, and dispatch)
• Transit time: 3-7 business days (delivery time within Australia)

Most sellers dispatch within 2-3 business days, with delivery to metropolitan areas typically faster than regional or remote locations.

As a seller, you have the freedom to choose the shipping carrier that best suits your needs. Australia Post is the recommended carrier for reliable and timely delivery throughout Australia.

Yes - tracking is highly recommended for the best buyer experience. When an item is sold, sellers can add tracking information in the "Sold Items" section of their Account page within the Transaction Hub.

We also recommend adding tracking information to the corresponding PayPal transaction for added buyer protection and transparency.

If you encounter any issues with shipping or delivery, such as delays, damages, or lost packages, please:

1. Communicate promptly with the buyer through the Transaction Hub
2. Contact your shipping carrier (e.g., Australia Post) to investigate and resolve the issue
3. Work collaboratively with the buyer to reach a fair resolution

Buyers have the option to open a dispute through PayPal Resolution Center if issues cannot be resolved directly.

As a transparent platform, we will always strive to provide a clear view of the profit we are making. If there are any changes made to PayPal fees in future, we will need to align to those changes, and may need to add additional costing and fees to run and maintain the platform.

In some cases, the buyer may be required to pay for:

• Shipping cost - if the seller has provided a shipping cost
• Tax - different tax rules can apply depending on the country and location of buyer and seller

To become a seller on our platform, you can sign up using various authentication services (for example: Gmail, Facebook) or provide a valid email address. Once you have registered and logged in, you will be able to start the seller onboarding process.

We currently have two restrictions based on our alpha phase:

• Currently we can only accept sellers in Australia
• To begin listing an item, you are required to have a registered PayPal Account

Having a registered PayPal account is essential to facilitate buyer and seller transactions. Every order is paid through PayPal Goods & Services, so eligible transactions are covered by PayPal's Buyer Protection and Seller Protection programs.

On your Account page (or during the Listing Creation process) you will be asked to sign in and authenticate your PayPal account. If you already have a registered PayPal account, simply log in using your PayPal credentials. If you don't have a PayPal account, the onboarding process through PayPal will guide you through creating one.

As a seller, you can use either a Personal or a Business PayPal account for transactions on our platform. Just choose the account type that best suits your needs and business model.

On your "My Account" page, we will indicate to you if we have your information and are ready to sell! If the connection was not successful, a PayPal sign-in box will still be visible to sign in.

Congratulations first of all!

When a listing is sold you will receive an email notification first. From there you can navigate to the "My Account" section and "Sold Items" where you can proceed with these steps:

1. View Listing: Confirm the item that was sold and review all details
2. Contact Buyer: Optionally send a message to thank them and advise when you plan to dispatch the item. You must handle and dispatch items within 2-5 business days from the day of purchase. After 5 business days, buyers have valid grounds to contact you, request a refund, or report an issue.
3. Package the item securely: Use appropriate protective materials such as:
   • Plastic card sleeve to protect from scratches
   • Top loader or cardboard backing to prevent bending
   • Sealed plastic bag or sleeve to protect from water damage
   • Bubble wrap for graded slabs to prevent cracking
   • Rigid mailer or padded envelope for outer packaging
4. Get buyer shipping address: Retrieve the "Buyer Details" from "Sold Items" in your Transaction Hub, or check the shipping address in your PayPal account transaction details
5. Dispatch the item: Mail the item using a reliable carrier (Australia Post recommended). It is strongly recommended that you obtain a tracking number and provide it to the buyer through the Transaction Hub and PayPal to improve their experience and provide protection for both parties.

The Transaction Hub is your central management area where you can view, edit, and manage all your listings and sold items. Access it from your Account page under "My Account" → "Transaction Hub".

• When you add a product to the website, you have the option to add it to the single card Sell page or the multiple card Bulk page. It will appear in your Transaction Hub under the All Items column by default
• If you add it to "Marketplace," your Listings will be browsable and displayed publicly
• All Items is your staging area. You can add, edit, and prepare listings here. When you're ready, use Show on Marketplace to make them visible to buyers
• Once a listing is live, it will still appear in the All Items column—this helps you track which items are currently listed on the Marketplace

In both All Items and Selling, Listings are displayed in a row-based table. You can edit Listings individually or in bulk using the Actions menu.

• Select the checkbox next to the listings you want to edit
• A footer will appear with two buttons:

💡 Pro Tip: For the best experience, especially if you're managing 20+ products, we recommend using Desktop. Use the column headers (e.g., Status, Game, Price, Condition) to quickly sort and filter your listings.

• Click the three-dot menu under the Actions column for the Listing you want to edit
• Select Edit to open the single-item Sell page, where you can update all listing details

Here are the available edit actions:

⚠️ Note: The following options are available for multiple select edits: Update Price, Update to Market Price, Change Currency, Update Shipping Cost, Update Quantity, Show/Hide from Marketplace.

All other options are only available when editing a single listing.

• You'll receive an email from Midnight Merchant confirming the sale. This includes details such as the transaction ID, buyer information, and items sold
• You'll also receive an email from PayPal with payment details, fees, and—most importantly—the buyer's shipping address

• Emails may not include all the details you need to fulfill the order
• In the Transaction Hub, go to the Sold tab. Here you'll see a list of all sold transactions and their IDs
• Click on a transaction ID to view:
  • Items sold (including condition and quantity)
  • Shipping Status (to track whether items have been sent)
• Once an item is sold, it is automatically removed from the Marketplace or its quantity is reduced

• Package your sold items securely. Ensure cards are tightly protected to avoid bending, scratches, or water damage
• Use the buyer's PayPal address (from the PayPal email) for shipping details
• Tracking is optional, but recommended for high-value items as it provides extra security for both you and the buyer
• After posting the package:
  1. Go to the Sold tab in Transaction Hub
  2. Select the transaction ID for the buyer you shipped to
  3. Under the Actions column, click the three-dot menu and choose Mark posted (Mark all posted when the sale has several items)
  4. A popup will appear where you can enter the postage carrier and tracking number (optional)
  5. Once confirmed, the status will update to Posted, or Partly posted if you marked only some of the items
• The buyer will automatically receive an email confirming their items have been shipped

Sellers can list cards from all major TCG brands — including Pokémon (English and Japanese), Magic: The Gathering, Yu-Gi-Oh!, One Piece, Disney Lorcana, Gundam, Digimon, Star Wars Unlimited and more — both raw (ungraded) and graded. Use the game filters on the Marketplace to browse each TCG.

On the Marketplace page, you will be able to see a number of cards listed from various sellers. If you are searching for a specific card, use the Search Bar at the top of the page and type in some of the card details. It can be either the card name, card number or even set names. For broader searches, you can use the Filter Panel on the left of the page to navigate through specific card details.

If you have found a card you are interested in purchasing, make sure that you consider these factors:

• Price of the card (is it fair value, within my budget, what does our Market Analysis say for estimated value?)
• Condition (Ungraded or Graded, do the images tell you enough about the condition?)
• Seller rating (Positive feedback, new or frequent seller?)

Click on the listing that you are interested in purchasing. This will take you to a page with more detailed information on the listing, and there you will see a "Buy Now" button.

Once clicked, you will be navigated through to our checkout screen.

You will be required to use the PayPal checkout process, where you will have the option of choosing from various payment methods to suit you. PayPal will also handle your shipping address. Once the purchase is confirmed, the order details will be sent to the seller.

Please see our topic on "Fees, Tax and Charges" to know more about additional costs.

Sellers are required to handle and dispatch items within 2-5 business days of purchase confirmation. Most sellers aim to ship within 2-3 business days. The seller will confirm when they have posted the item, along with any tracking information, which is then passed on to you.

If the seller hasn't posted the item/s within 5 business days, we first recommend that you contact the seller through the Transaction Hub messaging, in case there are any issues preventing the postage and to see if a resolution can be reached.

If you are still not happy with the outcome or response of the seller, and you want to request a refund, report the seller (see How do I report a seller?). From there we will begin our report process. For purchase refunds, you will be able to request a refund via PayPal. Please see our Returns & Refunds policy for more information.

Congratulations, you have made an excellent addition to your collection!

The final step of the purchasing process is to provide seller feedback. This can be found in "Purchase History" on your Account page. While providing feedback is optional, we highly encourage this step, as this helps to build our community and provides confidence in our buyers.

Any item, graded or ungraded, within 30 days if it has not arrived, arrived damaged, is the wrong item, or is not as described. It must come back in the condition you received it.

30 days from the date of purchase, for the reasons above.

You and the seller agree this when you agree the return. Where the item was damaged, wrong or not as described, we expect the seller to cover it.

Only if the seller agrees and has a replacement. Otherwise the remedy is a refund.

Sellers are not required to accept change-of-mind returns. You can ask; the seller may accept or decline.

1. Contact the seller through Messages in your Transaction Hub. Explain the problem and include photos.
2. Agree on a resolution — a refund, a partial refund, or a return and refund. If the item is being sent back, you and the seller agree who pays the return postage. Where the item was damaged, wrong or not as described, we expect the seller to cover it.
3. Refunds are paid through PayPal. Every purchase is made with PayPal Goods & Services, and the seller issues the refund from their PayPal account.
4. If you have not reached a resolution within 7 days of first contacting the seller, or the seller has not replied, open a dispute in PayPal's Resolution Centre and provide your evidence. PayPal decides the outcome under its Buyer Protection terms.

Midnight Merchant does not hold payments and cannot issue refunds, but we can help you understand the process: contact@midnightmerchant.com.au.

Once the seller receives and inspects the returned item, they will process your refund through PayPal. Refunds typically take up to 7 days to appear in your account after the seller initiates it. If the seller has agreed to an exchange, they will ship the replacement item once they have received and inspected your return.

If you do not receive your refund within a reasonable timeframe, contact the seller first. If the issue remains unresolved, you can open a dispute through PayPal's Resolution Center.

Our platform accepts all grading companies, but will also specifically allow you to select the below services:

• PSA (Professional Sports Authenticator)
• BGS (Beckett Grading Services)
• CGC (Certified Guaranty Company)
• Other (Other Grading Services)

A grading company will assign your card a score ranging from 1 (Poor) to 10 (Mint). Here are the 4 assessment types:

• Centering (CEN): How centered the image is within the borders
• Edges (EDG): Sharpness and integrity of the card's edges
• Corners (COR): Sharpness and integrity of the card's corners
• Surface (SUR): Any imperfections or damage on the card's face

Some grading companies also offer sub-grading, which breaks down all 4 condition types and provides a score from 1 (Poor) to 10 (Mint) displayed on the slab. Each score is then weighed together to give your overall grade score.