Returns & Refunds

Buyers may request a return within 30 days of the purchase date for the reasons below. This covers both ungraded and graded cards.

You can return an item within 30 days if:

• it has not arrived
• it arrived damaged
• it is not the item you ordered
• it is significantly different from the listing description or photos

Change of mind. Sellers on Midnight Merchant are not required to accept a return because you no longer want an item. You are welcome to ask — the seller may accept or decline.

1. Contact the seller through Messages in your Transaction Hub. Explain the problem and include photos.
2. Agree on a resolution — a refund, a partial refund, or a return and refund. If the item is being sent back, you and the seller agree who pays the return postage. Where the item was damaged, wrong or not as described, we expect the seller to cover it.
3. Refunds are paid through PayPal. Every purchase is made with PayPal Goods & Services, and the seller issues the refund from their PayPal account.
4. If you have not reached a resolution within 7 days of first contacting the seller, or the seller has not replied, open a dispute in PayPal's Resolution Centre and provide your evidence. PayPal decides the outcome under its Buyer Protection terms.

Midnight Merchant does not hold payments and cannot issue refunds, but we can help you understand the process: contact@midnightmerchant.com.au.

To be eligible for a return:

• Ungraded cards must be returned in the same condition as received
• Graded cards must be returned in the original grading case, undamaged
• All items should include any original packaging or accessories that were included with the purchase

If the item is being sent back, you and the seller agree who pays the return postage. Where the item was damaged, wrong or not as described, we expect the seller to cover it.

Refunds are processed through PayPal:

• Full refund: For items not received, significantly not as described, or if agreed with the seller
• Partial refund: May be offered by the seller for minor issues, if both parties agree

Once the seller initiates a refund, it typically takes up to 7 days to appear in your account, depending on your payment provider.

Sellers on Midnight Merchant are expected to:

• Respond to return requests within a reasonable timeframe
• Work in good faith to resolve buyer issues
• Process refunds promptly when agreed or required
• Comply with Australian Consumer Law

Exchanges are not a standard option. If you would prefer a replacement to a refund, ask the seller — an exchange happens only if the seller agrees and has the item.

To ensure your return is processed smoothly, please follow these packaging guidelines:

1. Protect the card — place ungraded cards in a plastic sleeve and top loader. Graded cards should remain in their original grading case.
2. Prevent movement — use cardboard backing or padding to prevent the card from shifting during transit
3. Waterproof the package — place the protected card in a sealed plastic bag to guard against water damage
4. Use appropriate outer packaging — ship in a rigid mailer, padded envelope, or small box. Avoid standard envelopes as they offer no protection
5. Include return details — include a note with your order number, username, and reason for return
6. Use tracked shipping — always use a tracked shipping method so both you and the seller can confirm delivery

Midnight Merchant facilitates transactions between buyers and sellers but does not hold inventory, process payments, or handle refunds directly. All payments are processed through PayPal, and refunds must be initiated by the seller through their PayPal account or resolved through PayPal's dispute process.